1. What is Verizon FiOS Internet Service?
Verizon FiOS Internet Service is a broadband service designed to provide Internet access with maximum connection speeds of up to 50 Mbps or 30 Mbps downstream and 5 Mbps upstream, depending on where you live. FiOS is provided on our state-of-the-art fiber-optic network. The consumer packages include a standard suite of services including access to newsgroups, up to 9 Verizon.net email accounts, online services, and 10 MB of personal Web space. Optional services are also available for a fee. Connection speeds are between your location and the Verizon central office serving your location. Actual download and upload speeds will vary based on numerous factors, such as the condition of wiring at your location, computer configuration, Internet and network congestion, and the speed of website servers you access, among other factors. Speed and uninterrupted use of the service are not guaranteed. 2. How fast is Verizon FiOS Internet Service?
Verizon FiOS Internet Service is the fastest and most powerful connection we've ever offered. With FiOS, you have the choice of several packages to meet your needs. We offer downstream connection speeds (the speed that data is transmitted to your computer) ranging from up to 5 Mbps all the way up to 50 Mbps. Connection speeds are between your location and the Verizon central office serving your location. Actual download and upload speeds will vary based on numerous factors, such as the condition of wiring at your location, computer configuration, Internet and network congestion, and the speed of website servers you access, among other factors. Speed and uninterrupted use of the service are not guaranteed. 3. What is connection speed? How is it different than throughput?
Connection speed is the speed that data is transferred between your computer and the Verizon Central Office during your initial connection to Verizon FiOS Internet Service. Throughput speed refers to the rate that information is transferred to and from your computer. "Download" or "downstream" refers to the speed at which you receive data from the Internet. Examples of receiving or downloading are reading a Web page, downloading a program, or receiving email. ”Upload" or"upstream" refers to the rate that information is transferred from your computer to the Internet. Examples of sending or uploading are sending emailor files. 4. What affects my connection speed?
When you connect to the Internet using Verizon FiOS, the speeds that you will experience will vary based on a variety of factors, including the following:
Configuration of your computer
Home networking configuration, number of home computers and other networked equipment using the available bandwidth at the same time
Network or Internet congestion
Server and router speeds of the Web sites you access
Condition of the wiring at your location
5. What type of technical support is available?
The Verizon Fiber Solutions Center (FSC) provides live technical support 24 hours a day, 7 days a week. Online tutorials, user guides, frequently asked questions (FAQs), and our extensive online help site are also available at http://fioshelp.verizon.com.
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